Refund policy


At Santan Gelos, we want you to love your nightwear. If an item isn't quite right, we are here to assist you with returns and refunds in accordance with our store guidelines.

30-Day Return Window

You have 30 days after receiving your item to request a return. To be eligible for a return:

  • The item must be unworn, unwashed, and in the same condition that you received it.

  • It must be in its original packaging with all original tags attached.

  • Hygiene stickers (if applicable) must remain intact.

Hygiene & Non-Returnable Items

Due to hygiene and health protection standards:

  • Lingerie & Intimate Wear: Panties, bodysuits, bralettes, and intimate lingerie sets can only be returned if they are completely unopened, unworn, in their original sealed packaging, and with all original hygiene strips intact.

  • Items that show signs of wear, removed hygiene seals, or missing tags cannot be returned or refunded.

  • Standard clothing and nightwear can be returned within 30 days as long as they are unworn, unwashed, and in original condition with tags attached.

How to Initiate a Return

  1. Email our support team at Contact@Santangelos.se with your order number and the reason for the return.

  2. Important: Do not send your purchase back to the sender address listed on your package. We will provide you with the correct return address once your request is reviewed.

  3. Return shipping costs are the responsibility of the customer, unless the return is due to a damaged, defective, or incorrect item sent by us.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you received the wrong product:

  1. Contact us within 7 days of delivery at Contact@Santangelos.se.

  2. Attach clear photos or a short video showing the issue along with your order number.

  3. Once verified, we will arrange a free replacement or issue a full refund—no need to return the damaged item.

Order Cancellations

Orders can be canceled or modified within 12 hours of placing them. After 12 hours, your order enters our automated fulfillment system with our global suppliers and cannot be canceled. If you no longer wish to keep the item, you may return it once it arrives following our standard return process.

Processing Refunds

Once your returned package is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed automatically back to your original payment method within 5–10 business days.

  • Please note that bank processing times may vary before the funds reflect in your account.

Contact Us

For any questions regarding returns or refunds:

Last updated: 2026/07/22