Shipping policy


At Santan Gelos, we partner with global suppliers and specialized fulfillment hubs to bring you curated nightwear and sleepwear. We are committed to getting your order to you as transparently and efficiently as possible.

Order Processing Time

  • All orders are processed and prepared for dispatch within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Orders placed on weekends or public holidays will begin processing on the following business day.

Shipping Rates & Delivery Estimates

  • Domestic Shipping (Sweden): Estimated 3–6 business days after shipment.

  • International Shipping: We offer Free International Shipping on all orders. Standard estimated delivery time is 7–15 business days after shipment.

  • Peak Seasons & Holidays: Delivery times may extend slightly (up to 18 business days) during high-volume global shopping periods.

Order Tracking & Multiple Packages

  • Tracking Activation: You will receive a shipment confirmation email containing your tracking number(s) once your order dispatches. Please allow 48–72 hours for tracking updates to register in the carrier’s system.

  • Multiple Shipments: If you order multiple items (e.g., a nightgown and a pyjama set), they may be fulfilled by different supplier facilities and arrive in separate packages at slightly different times. You will receive individual tracking links for each package.

Customs, Duties, and Taxes

Santan Gelos is not responsible for any customs clearance processes, import duties, or local taxes applied to your order. All fees imposed during or after shipping (such as tariffs or local VAT) are the sole responsibility of the customer.

Delivery Issues & Address Errors

  • Incorrect Address: Please double-check your delivery address at checkout. Santan Gelos is not responsible for orders shipped to an incorrect address provided by the customer.

  • Lost or Stolen Packages: If your tracking states that your package was delivered but you have not received it, please report the issue directly to your local shipping carrier or postal authority.

Contact Us

If you have questions about your order's shipping status:

Last updated: 2026/07/22